65zz's commitment to responsible gaming
65zz believes that gaming should be enjoyable, not stressful. Use our tools and guidelines to keep your gaming experience safe and in control.
The minimum age to participate at 65zz is 21 years. We strongly urge minors to refrain from any form of online gaming or betting, and we take technical measures to enforce this.
We believe responsible gaming is not just a policy — it is a culture. At 65zz, we combine modern technology with human support to ensure every user is protected. Our goal is for gaming to be a source of entertainment, not a cause of financial hardship or stress.
Use password protection on your device and make a habit of logging out so that underage members of your household cannot access your account.
Warning
Gambling involves financial risk. If you feel that gaming is having a negative impact on your life, contact our support team without delay.
Remember
Gaming at 65zz is for entertainment — not as a guaranteed source of income. There is no guarantee of winning any bet. Always play within your means.
Our protection tools
Deposit Limits
You can set your own daily, weekly or monthly deposit limits. Once a limit is set, it takes effect immediately. Requests to increase a limit take a set amount of time to come into effect, which supports deliberate decision-making.
Time Limits & Breaks
Using the time-out feature, you can temporarily suspend your account for anywhere from 24 hours to 30 days. Logging in will not be possible during this period, which helps keep excessive play in check.
Self-Exclusion
If you feel you need a longer break, you can choose the self-exclusion option. This process allows your account to be fully closed for a defined period. Our support team will assist you through the process.
Loss Limits
Decide in advance how much you are willing to lose over a given period. Once you reach your loss limit, 65zz will automatically alert you and prevent further bets from being placed.
Reality Check
During extended play sessions, a reminder will appear on screen showing how long you have been playing and how much you have spent. This helps you stay aware and take a break at the right time.
24/7 Support
65zz's live chat support is always available for any issue. Assistance is available in both Bengali and English. No matter how big or small the problem, let our team know.
Signs of problem gambling
Ask yourself these questions. If even one answer is "yes", it may be time to seek help.
- Are you gradually increasing the size of your bets to get the same thrill?
- Are you placing more bets to try to recover money you have lost?
- Do you want to stop playing but find you cannot?
- Are you hiding your gambling from family or friends?
- Are you spending money meant for bills or other essential expenses on gaming?
- Do you feel anxious or irritable when you are unable to play?
- Are you prioritising gaming over work, family or social responsibilities?
- Are you taking on debt or selling valuables to fund your gambling?
Seeking help is not a sign of weakness
Problem gambling is a recognised condition and recovery is possible. The 65zz support team is ready to guide you in the right direction whatever your situation.
Guidelines for safe gaming
Budget Planning
Before playing at 65zz, set a fixed budget — an amount that, if lost, will have no impact on your daily life. Think of this budget as an "entertainment expense", not an investment.
After receiving your salary or monthly income, cover all essential expenses, savings and family needs first. Only then spend a small portion of what remains on gaming.
Use 65zz's deposit limit feature to enforce this budget technically. The minimum deposit is ৳200 and the minimum withdrawal is ৳500 — keep these thresholds in mind when planning.
Time Management
Avoid playing for long stretches without a break. Take at least one break every hour. Keep a healthy balance between gaming time and time spent with family, friends and other hobbies.
Keeping 65zz's Reality Check feature active will send automatic reminders to your screen at set intervals. Avoid playing just before bed or before important tasks.
Emotional Control
Avoid playing when you are angry, frustrated, anxious or overly excited. Poor mental state weakens decision-making and increases the harmful effects of gaming.
"Loss chasing" — placing more bets after a loss in an attempt to recover money — is a dangerous habit. This urge will actually lead you to even greater losses.
Self-Exclusion Process
If you feel you need a break, contact 65zz via live chat or send an email to [email protected]. Our team will activate self-exclusion on your account.
During self-exclusion, no promotional emails will be sent and logging into the account will not be possible. Your account balance will remain secure during this period.
Data Protection
Your self-exclusion or limit request is processed in complete confidence. Your information is kept secure via SSL encryption.
Contact us for help
You are not alone. The 65zz support team is always here for you — whether you have questions about responsible gaming or need help with anything else.
Live Chat
Log in to the platform and reach us directly via live chat. Available in Bengali and English, 24 hours a day, 7 days a week.
Email Support
Email us for any responsible gaming request or to apply for self-exclusion:
Support in Bengali
Our full support service is available in Bengali. Tell us your problem without any language barrier.
Frequently Asked Questions
Play safely,
enjoy the experience
Use all of 65zz's tools to keep your gaming experience safe and enjoyable.