65zz's Privacy Policy
Your personal information is completely secure with us. This page transparently explains how 65zz collects, uses, and protects your data.
This privacy policy describes how the 65zz platform ("65zz", "we", "our") collects, uses, stores, and discloses personal information with its users ("you", "your"). By using any service provided by 65zz, you are considered to have accepted all terms of this policy. Please read this policy carefully, and if any part is unclear, contact our support team.
Scope of Data Collection
When you create an account and use services on 65zz, we collect certain necessary personal information. This information is used solely for the purposes of providing services, verifying identity, and ensuring platform security.
Information we may collect:
- Full name, date of birth, and national ID details (for identity verification)
- Active email address and mobile number (for communication and account security)
- Relevant bKash, Nagad, Rocket, or bank account details (to process financial transactions)
- IP address, browser type, and device identifier (for security and fraud prevention)
- Play history and transaction records on the platform (for account management)
- Messages and communication records sent to customer support
Purpose of Data Use
65zz uses collected information only for the purposes listed below. We never sell or commercially transfer your information to third parties without your consent.
Account Management
Your information is used to create, verify, and keep your account secure.
Financial Transactions
Your information is used to process deposits and withdrawals and to prevent fraudulent activity.
Customer Support
Your contact information is used to resolve your inquiries and complaints promptly.
Service Improvement
Analytical data is used to improve the user experience and enhance platform functionality.
Safety & Security
The platform is kept secure by detecting unauthorized account access and identifying fraud.
Relevant Notifications
Your contact information is used to inform you of important updates, promotions, and service-related information.
Data Protection Measures
65zz treats the protection of your personal information as its highest priority. We maintain multiple layers of security in line with international industry standards.
Our security measures include:
- All data transmission is secured using SSL (Secure Socket Layer) encryption technology
- Strong password security is enforced for access to your account
- Advanced technology is used to automatically detect suspicious activity
- Stored sensitive data is kept in encrypted form
- Financial data is kept on separate, secured servers
- Regular security audits are conducted
Data protection is a shared responsibility. You are also asked to keep your account password confidential, not share it with others, and log out from devices you are not using.
Cookies & Tracking Technology
The 65zz website uses cookies and similar technologies. Cookies are small text files stored in your browser that help the platform remember your preferences and improve service quality.
Types of cookies we use:
- Essential Cookies: Required to maintain login sessions and ensure core platform functionality.
- Functional Cookies: Personalize your experience by remembering your language and preferences.
- Analytical Cookies: Collect anonymous data to understand which parts of the site are used most.
- Security Cookies: Used to prevent fraud and unauthorized access.
You can reject non-essential cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.
Sharing Data with Third Parties
65zz does not sell your personal information. However, data may be shared with specific third parties in the following limited circumstances:
- Payment Providers: The minimum necessary information is shared with the relevant financial institutions to process transactions via bKash, Nagad, Rocket, and bank transfer.
- Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, and Spribe use the necessary information to ensure fair play.
- Legal Obligations: Information may be provided to relevant authorities when required by court order or legal necessity.
- Fraud Prevention: We cooperate with investigating agencies in cases of cybercrime or fraud.
All third parties with whom data is shared operate under strict confidentiality agreements and are required to use the information received only for the specified purpose.
Data Retention Period
65zz retains your personal information only for as long as necessary. All data is kept securely while your account is active.
Even after your account is closed or deactivated, certain data — particularly financial transaction records — may be retained for a defined period due to legal and regulatory requirements. Once that period has passed, the data is securely deleted or anonymized.
User Rights
Every user registered with 65zz retains the following rights regarding their personal information:
- Right of Access: You have the right to know what information we have collected about you.
- Right to Rectification: You may request that incorrect or incomplete information be corrected.
- Right to Erasure: You may request that your information be deleted in certain circumstances, though exceptions may apply where legal obligations exist.
- Restriction of Processing: You may request that your information not be used for specific purposes.
- Marketing Opt-Out: You may request at any time to stop receiving promotional communications.
- Data Portability: You may request a copy of your information.
To exercise these rights, contact our support team. We will process your request as quickly as possible.
Protection of Minors
65zz is operated for users aged 21 and above only. We do not intentionally collect any information from minors. Age verification is mandatory during the account registration process.
If we become aware that a minor is using our platform, that account will be closed immediately and any collected data will be deleted. Parents or guardians with concerns about this may contact us directly.
Policy Changes
65zz reserves the right to update this privacy policy at any time. If any significant changes are made, you will be notified by email or through a notice within the platform. Continued use of the platform after a policy change will be considered acceptance of the updated policy.
The most current policy will always be available on this page. You are advised to check this page regularly.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide assistance in both Bengali and English.
Live Chat: Available directly on the platform 24/7
Email: [email protected]
We aim to respond to your inquiry as quickly as possible. Identity verification may be required for privacy-related requests.